Privacy Policy

Updated on 27th January 2026

Our commitment to your privacy

Your privacy matters to us. We believe your business is your own, and we are committed to protecting the personal information you share with us.

The Bike Storage Company Ltd is the data controller for all personal information we hold. This means we are responsible for storing your information securely and using it only in accordance with applicable privacy and data protection laws.

We may update this Privacy Policy from time to time. Please review it regularly to stay informed of any changes.

Key principles

• We will never sell or trade your personal information

• We use industry-standard security measures to protect your data

Brief overview

Information we collect

We may collect personal information and device information when you:

• Register on our website

• Make an enquiry or purchase

• Use services linked to this policy

How we use your information

We use your information to:

• Provide services and fulfil requests

• Respond to enquiries

• Operate and market our website

• Comply with legal obligations

How we share your information

We may share your information with:

• Suppliers, couriers, and freight handlers

• Service providers and business partners

• Affiliates and subsidiaries

This is only done where necessary to provide our services, where you have consented, or where permitted by law.

How we do not use your information

We do not sell or trade personally identifiable information.

Security of your information

We maintain commercially reasonable technical, administrative, and physical safeguards to protect your data.

Your information is stored on secure networks and accessed only by authorised personnel who are required to keep it confidential.

Sensitive and payment information is encrypted using SSL technology. All payment transactions are processed through secure third-party gateways and are not stored on our servers.

Cookies and tracking technologies

We may use cookies and similar technologies to:

• Operate our website

• Improve user experience

• Market products and services

Your rights

You have the right to:

• Opt out of marketing communications

• Change communication preferences

• Request a copy of your personal data

• Ask how your data is used and stored

• Object to processing based on consent or contract

• Request deletion, correction, or restriction of your data

Access and correction

You may request access to, correction of, or restriction on the use of your personal information free of charge, as required by applicable law.

International transfers

Your information may be transferred outside your country of residence. Any such transfers are made in accordance with applicable data protection laws.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

Material changes to this policy will be published on our website or communicated where legally required.

Lawful basis for processing

We process personal data based on consent and where necessary to fulfil contractual obligations or respond to requests made by you.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: hello@thebikestoragecompany.co.uk
We aim to respond within 72 hours.

Or write to:
Data Protection
The Bike Storage Company
107-108 Harbour Yard, London, SW10 0XD

Further information on your rights is available from the Information Commissioner’s Office (ICO).

Complaints

If you are unhappy with how we handle your personal data and we cannot resolve your concern, you may complain to the Information Commissioner’s Office.

Notice

We request personal information only when necessary, such as when you:

• Create an account

• Place an order

• Subscribe to newsletters

• Access restricted services

We use this information to:

• Improve site usability

• Help you find relevant information

• Deliver personalised content

• Communicate updates, offers, and services

Consent

You may use most of our website without providing personal information. However, some features require registration and may be unavailable without it.

If you register, you can control the communications you receive, including opting out of marketing messages at any time.

Security

We take strong precautions to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure.

All transactions use secure SSL encryption. Your data is stored on password-protected systems with restricted access.

You are responsible for keeping your login details confidential.

Notice to parents

Our website is not intended for children and does not knowingly collect personal data from them. Parents and guardians are encouraged to supervise children’s online activity.

Enforcement

If you believe we have not complied with this policy, please email hello@thebikestoragecompany.co.uk with “Privacy Policy” in the subject line. We will investigate promptly.

Customer profiles

Registered users are assigned a unique profile ID. This allows secure access to services without repeated registration.

Cookies may be used to recognise your profile across devices and sessions.

Information collected may include contact details and billing information. Billing details are used only to process orders and are not reused without permission.

Third-party service providers

We may engage trusted third parties to perform services such as delivery, customer support, or event registration. They receive only the information necessary to perform their role and may not use it for other purposes.

Legal disclosure

We may disclose personal information where required by law or where necessary to:

• Comply with legal processes

• Protect company rights or property

• Protect user or public safety